Privacy Policy

Last updated: June 28, 2024

Important Notice: Entwined is NOT therapy, counseling, or professional mental health treatment. We are an AI-powered relationship guidance app that provides conversation and support tools.

Introduction

At Entwined, your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our app.

Information We Collect

Personal Details: Name, email address, relationship status
Conversation Data: Messages exchanged during interactions with our AI-guided system
Usage Data: Information on how you use and interact with the app
Device Information: Device type, operating system, and app version
Authentication Data: Information from social sign-in providers (Google, Apple)

How We Use Your Information

To personalize your experience and AI interactions
To enable partner connections and relationship features
To enhance and improve the functionality and user experience of Entwined
To communicate important updates, notices, or support responses
To ensure security and prevent fraud or abuse

Data Storage and Security

We take data security seriously and use industry-standard security measures to protect your information. Your data is stored on secure cloud infrastructure (Firebase/Google Cloud Platform). We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Sharing Your Information

We do not sell your personal information. Your data may be securely shared with:

Cloud storage providers (for securely storing your data)
Analytics providers (to understand and enhance user experiences)
Authentication providers (Google, Apple for sign-in services)
Legal compliance: We may disclose information if required by law or to protect our rights and safety

Your Data Rights

You have the right to:

Request access to your personal data
Request deletion of your data
Request corrections to inaccurate data
Withdraw consent for data processing
Export your data in a portable format

To exercise these rights, please contact us at support@couplesentwined.com.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When you delete your account, we will delete your personal data within 30 days, except where required to retain it for legal compliance.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Children's Privacy

Entwined is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information promptly.

Changes to This Policy

We may update our privacy policy occasionally. We'll notify you clearly of any significant changes through the app or via email. Your continued use of Entwined after changes indicates your acceptance of the updated policy.

Contact Us

For questions or concerns about your privacy, please contact us at:

Email: support@couplesentwined.com
Response time: We typically respond within 24 hours