Getting Started

Welcome to Entwined! Here's how to get the most out of your relationship guidance experience:

📱 Setting Up Your Account

• Download the Entwined app from the App Store or Google Play
• Create your account with a secure password
• Complete the onboarding process to personalize your experience

👫 Connecting with Your Partner

• Both partners need to create separate accounts
• Use the invitation code feature to connect your accounts
• Couples who both sign up get prioritized access

🤖 Chatting with Sage

• Sage is your AI relationship companion available 24/7
• Be honest and open in your conversations
• Use both individual ("Me") and couples ("Us") chat modes
• Regular check-ins help Sage understand your relationship better

Frequently Asked Questions

🤖 Is Entwined therapy or counseling?

No, Entwined is NOT therapy, counseling, or professional mental health treatment. Sage is an AI companion that provides relationship guidance and conversation. If you need professional help, please consult a licensed counselor or therapist.

🔒 Is my data secure?

We take privacy seriously and use industry-standard security measures to protect your data. Your conversations are stored on secure cloud infrastructure (Firebase). We do not sell your personal information, but we may share data with trusted service providers like cloud storage and analytics providers to operate our service. See our Privacy Policy for full details.

📱 Can I use Entwined on multiple devices?

Yes, your account syncs across all your devices. Just log in with your credentials on any device.

🔄 How do I connect with my partner?

Use the invitation code feature in the app. One partner generates a code, the other enters it. Both accounts will then be linked.

🆘 What if I'm in crisis?

If you're experiencing a mental health emergency, please contact emergency services or a crisis helpline immediately. Entwined is NOT therapy or emergency care. For crisis support, call 988 (Suicide & Crisis Lifeline) or your local emergency services.

Troubleshooting

🔄 App Not Loading

• Check your internet connection
• Force close and restart the app
• Update to the latest version
• Restart your device if needed

🔐 Login Issues

• Verify your email and password
• Check for typos in your credentials
• Use the "Forgot Password" feature if needed
• Clear app cache (Android) or reinstall (iOS)

🤝 Partner Connection Problems

• Ensure both partners have created accounts
• Double-check the invitation code
• Try generating a new invitation code
• Both partners should update to the latest app version